lodgevur.blogg.se - The networx team

Previous experience of using several different computer applications.

Must be able to take ownership and focus on CM expectations whilst working on your own initiative.

Must be target driven with background experience in achieving targets.

Must be able to stay focussed during the night.

Highly experienced and motivated to work in isolation, throughout the entire shift.

Ability to adjust to a night-time working environment, working on a 3 nights on & 3 nights off rota.

A proactive approach to completing online training, in order to keep up to date with new procedures.

Ability to maintain high attention to detail when completing reporting e.g.

Previous contact centre training to handle a wide range of customer calls.

Excellent customer service skills and a great telephone manner whilst being customer centric.

Complete claims process reports by investigating claims and directing alongside correcting complaint numbers, which can be resubmitted to the correct departments.

Process CM emails by sending thorough replies to various email enquiries.Handle a variety of Inbound calls, supporting multiple business areas out of office hours.These opportunities don’t come around often, so this really is a position not to be missed.

We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. Wednesday, Thursday & Friday - 20:00 - 08:00ĭomestic & General is a company with an ambitious future. Reporting to the Night Team’s Team leader, you will play a vital role in handling inbound calls from across the business, including most CM service lines that overflow after 8pm, where heating emergency calls such as Scottish Power are prioritised.Īs a Night Team Agent, you will support and work closely with our core stakeholders, including Scottish Power and EDF Energy to deliver an excellent customer service whilst processing CM emails and completing claims reports for the claims department. We have an exciting opportunity for a Night Team Agent to join our Customer Support team here at Domestic & General. Contract Type: Permanent part-time available (33 hours per week)